FAQ

Frequently Asked Questions Section

Here at GCLean we aim to provide all of our customers a fulfilling and positive experience. We have compiled some of the most common questions our customers have asked. We always welcome your feedback in improving our service.

Click on the more tab at the top banner. This will provide a drop-down menu and the option to track your order. You will need to enter your tracking order number and surname to get an up to date status of your order.

Once the order has been shipped, UPS is responsible for the handling and delivery of your goods. Please contact them with your shipping number to get more information. www.ups.com UPS Phone 4011 9600.

Please order the extra refill bottles directly from the website.

It provides long term protection after the first application if applied following the directions given on the bottle. It also depends on what type of surface it has been applied to, and one needs to ensure that the surface is not disturbed, abraded or re-contaminated.

The answer is yes, the GC200 provides long term protection after the first application if applied following the directions given. It also depends on what type of surface it has been applied to, and one needs to ensure that the surface is not disturbed, abraded or re-contaminated. If, however the surface has been re-contaminated by a new source, such as someone who comes into direct contact with that implement, you will need to reapply the GC200.

The answer is yes, the GC200 provides long term protection after the first application. This means the germs that were eradicated in the first application will not be present on the surface for up to long term after application. If, however the surface has been re-contaminated by a new source such as someone who comes into direct contact with that implement, or you have washed the surface or the surface has been disturbed or abraded, you will need to reapply the GC200.

Our website has given detailed instructions on how to apply the product. Please refer to the website for a detailed explanation on what protective equipment you should wear and how to apply the product.

It is a violation of Federal law to use this product in a manner inconsistent with its labeling. Please refer to the safety data sheet before using GClean products, if you accidentally swallow or apply any GClean products to your eye or mouth, ensure to call 911 for urgent assistance. If in eyes: Hold eye open and rinse slowly and gently with water for 15-20 minutes. Remove contact lenses, if present, after first 5 minutes, then continue rinsing eye. Call a poison control center or doctor for treatment advice. Have the product container or label with you when calling poison control center or doctor or going for treatment.

For plastics and painted surfaces, spot test on an inconspicuous area before use. GClean Surface Spray Sanitizer/Disinfectant will not harm most surfaces: including acrylic, sealed fiberglass and vinyl. Do not use on unpainted wood, natural marble or brass.

We aim to process, pack and dispatch your orders within 3-5 business days of receiving your order request.

You should have received an email or text message to confirm that your order was received. Please check your spam folder in your mailbox. If you have any questions, please do not hesitate to email us at [email protected]

Clean-up must always be done wearing protective gloves, gowns, masks and protection.

Yes, it can be used both through a fogger machine and electrostatic spray, GC2OO is non-flammable.

This could be due to the lemon grass component of your product. Please be reassured that we use the best quality raw material to manufacture all our products. If you notice a change in color of any GClean products, please ensure the cap is sealed close and then shake the bottle vigorously to ensure complete mixing of all the components. Allow it to settle for 15-20 minutes before applying it.